Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide, including:

• First and last name
• Telephone number
• Email address
• Mailing address
• Appointment or event-registration information
• Insurance-related information you choose to provide
• Questions, comments or other information submitted through our website forms, surveys, webinars, registrations or events

We may also automatically collect limited technical information, such as your IP address, browser type, device type, referring website, pages visited and general website activity.

Please do not submit sensitive medical, financial or identification information through a general website form unless you are specifically instructed to use a secure system.

2. How We Use Your Information

We may use your information to:

• Respond to questions and requests
• Schedule and manage consultations
• Process event and webinar registrations
• Send appointment and event confirmations, updates and reminders
• Provide customer service and ongoing client support
• Communicate information about our insurance services and educational resources
• Send marketing or promotional communications when separate consent has been provided
• Maintain and improve our website and services
• Meet legal, regulatory and compliance obligations

3. Email Communications

When you provide your email address and affirmatively opt in to receive email communications, MorCare Solutions, LLC may send information regarding services, appointments, events, educational content, promotions and updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the message. Service-related communications may still be sent when necessary to respond to your request or manage an existing appointment or service.

4. SMS Text-Messaging Program and Consent

MorCare Solutions, LLC may offer informational, service-related and promotional text-message programs.

Providing a telephone number or submitting a website form does not, by itself, constitute consent to receive SMS messages. Users provide SMS consent only by affirmatively selecting the applicable, unchecked consent box on a MorCare Solutions website form.

Non-marketing messages may include:

• Appointment confirmations and reminders
• Event-registration confirmations
• Event updates
• Webinar notifications
• Customer-service communications
• Other service-related communications

Marketing and promotional messages may include information about upcoming events, educational programs, insurance services and special offers.

Marketing consent is optional and is not a condition of purchasing any property, goods or services.

Message frequency varies. Message and data rates may apply. Reply STOP to any SMS message to opt out. Reply HELP for help. After opting out, you may receive one final message confirming your request.

5. Telephone Calls and Voice Communications

When you affirmatively consent through a website form or another documented method, MorCare Solutions, LLC and Lorette Morlan may contact you by telephone regarding your inquiry, requested services, appointments, events or insurance information.

Where specifically disclosed at the time of consent, calls may be placed using automated technology or a prerecorded or artificial voice.

Consent to receive marketing calls is optional and is not a condition of purchasing any property, goods or services.

You may request that marketing calls stop at any time by telling us during a call or contacting us using the information below.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools and similar technologies to operate properly, remember preferences, understand website traffic, measure performance and marketing effectiveness and improve the visitor experience.

Some cookies may be placed by service providers that assist with website hosting, analytics, scheduling, forms, advertising or related website functions.

You may manage or disable cookies through your browser settings. Disabling cookies may affect the availability or performance of certain website features.

7. How We Share Information

We do not sell or rent personal information.

We may share personal information with service providers that assist us with website hosting, appointment scheduling, form processing, email delivery, customer service, analytics, communications or other business operations. These providers may use the information only to perform services on our behalf.

We may also disclose information when required by law, to protect our legal rights or when necessary to fulfill an insurance-related request that you have authorized.

SMS Consent and Mobile Information

We do not share, sell, rent or disclose SMS opt-in data, mobile telephone numbers or SMS consent information with third parties or affiliates for their marketing or promotional purposes.

SMS information may be processed by service providers solely as necessary to operate and deliver our text-messaging services.

All categories of information sharing described in this Privacy Policy exclude SMS opt-in data and consent from sharing with third parties or affiliates for marketing or promotional purposes.

8. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse or loss.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted through the Internet, email, website forms, telephone calls or text messaging.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business and compliance records, fulfill legal obligations and resolve disputes.

10. Your Privacy Rights and Choices

Depending on applicable law, you may contact us to:

• Request access to or correction of your personal information
• Request deletion of information, subject to legal and recordkeeping requirements
• Update your communication preferences
• Unsubscribe from marketing emails
• Withdraw SMS consent by replying STOP to a text message
• Request that marketing calls stop
• Opt out of certain marketing communications

To make a privacy request, contact us using the information below. We may need to verify your identity before completing a request.

11. Children’s Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

12. Third-Party Links

Our website may contain links to third-party websites, including Medicare.gov, insurance-carrier websites, scheduling systems and enrollment platforms.

MorCare Solutions, LLC is not responsible for the privacy practices, security or content of those websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

14. Contact Us

If you have questions about this Privacy Policy, our communications programs or our privacy practices, please contact: